Why client experience and not knowledge will define the next era of law firms
In a recent episode of But Is It Legal? hosted by Simon Marshall of TBD Marketing, we explored how the
Biography
I am the Chief Executive Officer of Tees, a leading UK-based law firm known for its expertise in legal and financial services.
With a background in business leadership and strategic growth, I’ve played a central role in driving Tees’ expansion and innovation across the legal sector. During my time with the firm, we’ve reached significant milestones—including regional growth, digital transformation, and a stronger focus on our client-centric approach.
I’m known for my forward-thinking leadership, commercial insight, and commitment to creating a collaborative and inclusive workplace culture. I’m passionate about delivering exceptional service and actively support initiatives that improve both the client experience and employee engagement.
Before joining Tees, I held senior roles in the industry where I developed a strong track record in operational excellence and strategic development. As Chief Executive Officer, I continue to lead the firm with a clear vision for long-term growth, sustainability, and positive community impact.
Expertise
Awards and accreditations
Articles from Ashton
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