Data Privacy (GDPR) Infringement Complaints Policy

We are committed to protecting your personal data and processing it lawfully, fairly and transparently and in accordance with any regulatory obligations and principles of best practice. If you are unhappy with how we have handled your personal information, you have the right to make a data protection complaint. You can make a complaint by contacting us at riskandcompliance@teeslaw.com or by post at Tees House, 95 London Road, Bishop’s Stortford, Hertfordshire, CM23 3GW, United Kingdom. Our Data Protection Officer is Robert Whitaker (robert.whitaker@teeslaw.com).

What information to include

To help us investigate your complaint efficiently, please include:

• Your name and contact details;
• A clear description of your concern;
• How you would like your complaint to be resolved.

We may ask for further information or proof of identity where necessary before we can proceed.

What happens next

We will:

• Acknowledge receipt of your complaint within 30 days;
• Investigate your complaint without undue delay;
• Keep you informed of progress where appropriate; and
• Provide a clear outcome as soon as possible, explaining our decision and any actions taken.

If you are unhappy with our response

If you remain dissatisfied after receiving our final response, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 0303 123 1113
Website: https://ico.org.uk