This privacy notice applies to both Tees Law and Tees Financial. Any reference to “we,” “our,” or “us” refers to both entities, and the practices outlined apply to all services provided through the live chat.
When you use our live chat service, we may collect various types of information to provide support and improve our services. This may include:
The information collected via live chat is used for the following purposes:
We use a third-party service provider, Freshchat by Freshworks, to host and operate the live chat facility on our website. This provider acts as our data processor and has access to the information you provide during the chat solely to perform their contractual obligations.
Freshworks does not share your live chat data with any third parties. Appropriate contractual and technical safeguards are in place to protect your information.
Your live chat data is securely isolated and protected. Freshworks complies with recognised industry standards, including UK GDPR, SOC 2 Type II and ISO 27001.
All data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256 encryption, ensuring that your customer chat data remains secure at all times.
Freshchat conversation transcripts are retained for 90 days by default. After this period, transcripts may be automatically removed in line with Freshworks’ standard data-retention policy.
We will not keep personal information collected via live chat for longer than is necessary for the purposes for which it was collected, unless a longer retention period is required by law.
By using the live chat service, you consent to the collection and use of your information as outlined in this section.
You have the right to access, correct or request the deletion of your personal information at any time. For information on how to exercise these rights, please refer to the main section of our privacy policy or contact our Data Protection Officer – robert.whitaker@teeslaw.com
Our website uses cookies to collect information about how visitors use our website. More information can be found in our Cookies policy | Tees Law.
If you have any questions about this privacy notice and how it affects you, please contact our Data Protection Officer whose details are below. You can also contact our Data Protection Officer if you have any complaints or concerns about how we handle your data. You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/global/contact-us/.
Full name of legal entity: Stanley Tee LLP
Name of Data Protection Officer: Robert Whitaker
Email address: robert.whitaker@teeslaw.com
Postal address: Tees House, 95 London Road, Bishop’s Stortford, Hertfordshire CM23 3GW
Telephone number: 0808 303 8425
This notice is the responsibility of the Data Protection Officer.
This version was reviewed and updated in February 2026. We may amend our notice and any changes will take effect immediately and be binding on you. If we make any change which will significantly change our use of your data, we will notify you. Otherwise, you should check this privacy notice from time to time to ensure that our notice meets your expectations.
