Consumer Rights

If you've received a faulty product, or a service you weren't happy with - talk to Tees. Our consumer rights solicitors can help resolve the issue, and make sure you're not out of pocket.
Full service support
Tees is a Top Tier Legal 500 firm with full-service support for all your legal needs. Our services include related areas of law such as employment lawreal estate, litigation and business finance.
We’re expert-led
We also have a team of experienced in-house independent financial advisers who work closely with our legal experts to ensure joined-up first rate service for all our clients.
Financial advice
Our independent financial advisers work as part of a bigger Wealth Management team. We are regulated and authorised by the Financial Conduct Authority.

Overview

Your consumer rights - legal advice

A consumer rights specialist at your side

At some point, we’ve all had to return things that didn’t work properly. You hunt for the receipt and then take it back to the shop to do battle. Or, you phone customer services and pick your way through an automated phone system – only to be told there’s nothing to be done because ‘it’s outside the warranty’.

If this sounds familiar, talk to Tees. Our consumer litigation team are experts in consumer law – and we’re here to help. We’ll explain your legal position, and help you find a solution. Our dedicated team have helped many people resolve disputes over faulty goods or services, so you can trust us to secure the best possible outcome for you.

How we can help you

The litigation team at Tees is highly experienced in taking up consumer cases with a variety of businesses. Whatever your situation, we have the legal expertise and practical insight to get you through it. We’re very successful at getting results for our customers too! From fitted kitchens to new and used cars, if you haven’t got what you paid for, we can help to sort it out. 

We’ll fight your corner

At Tees, we don’t believe anyone should have to put up with faulty goods or sub-standard work. So when you come to us for help, we’ll listen carefully to what’s happened and we’ll give you straightforward advice about how to move forward.

If you want us to, we’ll take up your case with the people or company that sold you the faulty goods or provided a poor service. Often, being contacted by a solicitor does the trick because companies know how determined our solicitors are. But if it doesn’t, we’ll take appropriate legal action on your behalf to get a satisfactory outcome for you.

How we can help

If you’d like to meet one of our experts for a confidential, no obligation chat, please get in touch.

We have offices across Cambridgeshire, Essex and Hertfordshire, but we can help you wherever you are in England and Wales.

Very professional and well-organised team. Timely communication of case developments and considerations, and excellent availability of associates.

Our expertise

Our consumer law team have handled many types of claim over the years and have seen it all before. So, we know just what to do in your circumstances. We have advised clients on disputes involving:

  • Car dealerships in respect of the purchase of new, used and classic cars 
  • Kitchen and bedroom supply and installation contractors 
  • Conservatory companies 
  • Estate agents, letting agents and property management companies 
  • Plumbers and electricians 
  • Auctioneers and eBay
  • School/nursery/university contract and fee disputes

Our experience in consumer rights law

Key people

Featured insights

Frequently asked questions

Contact us today

If you’d like to meet one of our experts for a confidential, no obligation chat, please get in touch.