A work grievance is a formal concern, complaint, or issue that an employee raises with management. Handling grievances correctly is essential for fostering a positive workplace environment and ensuring fair treatment.
What is a grievance at work?
A workplace grievance can occur for various reasons, including:
- Concerns about employment contract terms and conditions
- Health and safety issues
- Unfair treatment, discrimination, bullying, or harassment
- Problems resulting from organisational changes or new work practices
Some complaints, such as those related to discrimination or whistleblowing, may follow specific legal procedures. Seeking professional legal advice can help ensure your grievance is handled correctly.
Informal grievance resolution
Before filing a formal grievance, consider addressing the issue informally. In many cases, a simple conversation with your line manager can resolve the problem. This approach is often quicker and less stressful.
If your complaint involves your manager, consider speaking to another appropriate person, such as an HR representative.
Formal grievance procedure
If informal discussions fail to resolve the issue, you may choose to initiate a formal grievance. Most employers have a grievance policy, typically based on the ACAS Code of Practice on Disciplinary and Grievance Procedures.
Steps to Follow:
- Review your employer’s policy: Familiarise yourself with your company’s grievance procedure.
- Document the issue: Maintain detailed notes of events, including dates, times, and individuals involved.
- Submit a grievance letter: Write a formal letter outlining your complaint and providing relevant evidence.
- Attend a grievance meeting: You’ll be given the opportunity to present your case. A colleague or trade union representative can accompany you.
- Await the decision: Your employer will investigate and provide a decision within a reasonable timeframe.
How to write a work grievance letter
A grievance letter is a crucial part of the process. Here are some tips:
- State the facts clearly: Provide specific details about the issue, including relevant dates and evidence.
- Be objective and concise: Avoid emotional language and focus on the facts.
- Explain the impact: Describe how the issue has affected your work.
- Propose a solution: Suggest possible resolutions.
If you’re unsure about drafting a grievance letter, an employment law specialist can assist you.
What happens in a grievance meeting?
A grievance meeting provides an opportunity for you to discuss your concerns in a formal setting. Prepare thoroughly by gathering evidence, organising your thoughts, and noting any key points.
Can you bring someone to a grievance meeting?
Yes, you have a legal right to be accompanied by a colleague or trade union representative. They can offer support and take notes but cannot answer questions on your behalf.
Mediation as a Resolution Method
Mediation can be a helpful option, especially for interpersonal disputes. A neutral third party facilitates the conversation, encouraging both sides to find a mutually acceptable resolution.
Appealing a Grievance Decision
If you are dissatisfied with the outcome, you can submit a written appeal. The appeal should state the grounds for your disagreement. Your appeal will typically be reviewed by someone not involved in the initial decision.
Seek Legal Support
Navigating a workplace grievance can be challenging. Seeking legal advice ensures your rights are protected and increases the likelihood of a fair outcome.
Contact our employment law specialists today for expert support throughout the grievance process. We can assist with drafting your grievance letter, preparing for meetings, and representing you during appeals.
